They are sorry to hear that you would like to cancel your booking. For their team to proceed in cancelling your booking, they kindly ask that you complete the following cancellation request form:
CANCELLATION REQUEST FORM
Before completing the cancellation request form, please review all terms and conditions associated with your booking. A copy of the cancellation terms relevant to your booking can be found within your Traveller Hub. At the time of your purchase, you agreed to these conditions and therefore they must be read and understood.
Once your cancellation request has been received, please allow up to 7 business days for a response. If you are departing within this timeframe, please submit this form and call them immediately.