- This promotion is offered by On the Beach Limited, whose registered office is 5 Adair Street, Manchester, M1 2NQ (“OTB”). By participating in the promotion, you shall be deemed to have accepted these terms and conditions.
- If you make a Qualifying Booking (defined below), all passengers resident in the UK and named on that booking will, subject to availability, receive complimentary airport lounge access at your outbound airport.
- Qualifying Booking means a booking which meets all of the following requirements:
- Order must be for a package holiday that includes flights and any 5* accommodation (as rated on the OTB website) with a minimum stay of 7 nights;
- Order must be for no more than 6 passengers (infants aged under 2 do not count as a passenger for these purposes). For the avoidance of doubt, where the order has more than 6 passengers, no one on the booking will receive the complimentary lounge access. Lounge access for children varies according to each lounge – please see Lounge Terms and Conditions below for more details;
- Order must be placed on or after 23 December 2024;
- Departure must be at least 45 days from the date of booking;
- Free lounge access is shown as an included perk for the holiday you have selected when making your booking. Make sure you can see our Free Lounge Access logo on your selected holiday before you book.
- There is no notice on the website/App informing you there are no passes available for the holiday you have selected (“Unavailability Notice”). Please see section 4 for more information on Availability;
- Departure must not be from one of the airports listed at www.onthebeach.co.uk/holidays/perks/airport-terms when you book. Please note this list is subject to change from time to time, therefore please check the list of excluded airports before making your booking; and
- Order must be fully paid and remain active.
- Order must not be for a City Break booking
- Availability: This promotion is subject to availability as there is a cap on the total number of lounge passes that can be offered at particular airports at certain travel times. That cap can fluctuate from time to time as there may be instances where OTB is able to secure additional availability for certain airports at certain times. There is no fixed closing date to this promotion as OTB will continue this promotion until there are no longer sufficient lounge passes available to offer. Paragraph 9 sets out OTB’s expectations of availability and how it will notify customers about the closing of the promotion.
There are a number of factors that will impact availability and OTB cannot necessarily guarantee lounge access for Qualifying Bookings, for example:
- If after making a Qualifying Booking, the airline changes your flight times, we cannot guarantee we will necessarily be able to offer lounge passes in respect of your amended flight times although we will endeavour to provide complimentary lounge access on your amended booking (provided it still falls within the definition of Qualifying Booking)
- As the lounges are owned and operated by third parties, OTB does not have any control over the closure of the lounge facilities during advertised opening hours (for example for operational reasons, due to reasons of health and safety or due to circumstances beyond the lounge operator’s control)
- If an unexpected number of qualifying customers happen to book holidays for the same day, time and departure point in a short period of time we may run out of our allocation at short notice.
The promotion is therefore subject to availability. Where possible, we will confirm any known availability issues by way of an Unavailability Notice. If you make a Qualifying Booking whilst the promotion is running and:
- OTB is unable to provide the lounge access to all passengers named on that Qualifying Booking; or
- any passengers named on a Qualifying Booking are unable to access the lounge because it is closed during its advertised opening hours or they are refused entry (other than due to the passenger not complying with the lounge’s terms – see below),
- OTB will provide each affected passenger aged 2 and over with a cash alternative of £10 per passenger (“Compensation”), save that you will not be entitled to any Compensation where:
- Brand have provided an Unavailability Notice and you have continued to book the holiday despite the presence of the Unavailability Notice
As a result of an amendment request by you, lounge passes are no longer available for your amended Qualifying Booking.
- Opt-In: Once you have made your Qualifying Booking you must, within 7 calendar days, opt-in to participate in the promotion and be eligible to receive the complimentary lounge access. If you do not opt-in to the promotion and claim your complimentary lounge access you forfeit any right to participate in the promotion. You will receive your complimentary lounge access voucher 2 weeks before your Qualifying Booking scheduled departure date.
- For the avoidance of doubt, this promotion is only available to Qualifying Bookings departing at least 45 days from booking.
- You are responsible for any charges payable for anything that is not included complimentary with the lounge access.
- The lounge access is non-transferable and non-exchangeable and no cash equivalent will be given by OTB if you choose not to use the lounge access.
- OTB has analysed likely demand from customers and the available supply from airport lounges and expects to be able to run the promotion until at least 30 April 2025 and probably until 31 October 2025. In addition to the specific Unavailability Notices referred to above, OTB will keep customers up to date on any likely closing date, and any actual closing date for the promotion, on the website at https://www.onthebeach.co.uk/free-airport-lounge