They value you as a customer and your satisfaction is very important to them, please note that they will gladly replace any item that may have been damaged during shipping. They apologize, they are unable to offer any returns (except as noted below) or exchanges.
Although theyβve tried to accurately display the colours of their foundations and concealers on their website, they understand that it may be difficult to colour-match these products online. If youβve purchased their Bio Correct Concealer, Bio Tint Moisturizer SPF 30, Bio Powder Foundation or Bio Stick Foundation online at their website and youβre not happy with the colour, you may request a refund within 30 days of the date of purchase.
To start a refund process for the products listed above, please contact their customer service team by email here. Theyβll refund, to the original form of payment, the price of the applicable product plus any applicable taxes. Please allow up to 10 business days for your refund to be issued.