Viori wants to make sure you are happy and satisfied with your Viori products. If you are unsatisfied and would like to return your order, they will allow it as long as the bar is at least 75% intact and it's within 30 days. For return instructions, please contact support@viori.com so they can send you return instructions on where to send it back and provide you with a return merchandise authorization number (RMA). Please do not send anything back before contacting them first and without an RMA # (return merchandise authorization). Also, please note that the customer will be responsible for shipping back the product.
Once returns are received, they will process the return items and refund them within 1-2 business days.