Updated 16th April 2025
294 Ratings. Average 4.5 out of 5 stars
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You have the right to cancel your order up to 7 working days beginning on the day after their delivery agents have recorded a successful delivery of your order. Informing them of your cancellation can be done either by contacting them at twinings.direct@twinings.com or calling them on 01264 313444. To receive a full refund (including postage price) you must return the items in the same condition to which you received them. They will not refund products that have been opened or tampered with. Generally, they get their orders dispatched in less than the specified lead times, so they would appreciate it if you could inform them ASAP of any cancellations as it is easier to cancel an order before it has left the warehouse.
Of course. As long as it is within 30 days of the date you received your order and the products have not been opened, tampered or consumed. Please return your products to Twinings, Unit 13, 15 Trench Road, Mallusk, Newtownabbey, BT36 4TY. Be sure to include your order reference number and the reason you are returning your goods so that they can process a refund for you. Please note that they will not reimburse your postage costs on returned items unless it is an error made by their warehouse.
Please allow 5-7 working days from the authorization of your refund, for it to show in your bank account. If for some reason, you have not received an agreed refund after 7 days, please contact their customer services team via twinings.direct@twinings.com
Phone
+44 (0) 1264 313444
twiningsdirect@twinings.com
Address
Twinings Direct Unit 13 15 Trench Road Mallusk Newtownabbey BT36 4TY UK
Twinings proud themselves of challenging the status quo of tea. With a history dating back to 1706, quality tea has always been at the heart of what they do. The Twinings family originates from Gloucestershire where they held occupations as weavers and fulling millers. Twinings fascinated by the possibilities offered by this fast-growing beverage.
Twinings has shared their love and passion for fine quality teas for hundreds of years and passed on their incredible knowledge from one generation to the next. Twinings has been all about offering you the best tea collections and many more, from which you can easily find the perfect one which meets your requirements.
About Twinings Homepage
https://twiningsusa.com/
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