Trampoline Parts and Supply Coupons April 2025

Trampoline Parts and Supply accepts all major Debit/Credit Cards and PayPal.

Should you decide to cancel part or all of your order, please email customerservice@trampolinepartsandsupply.com (Please be sure to give them your order number in your email). If the order hasn't been shipped, they can cancel the order and issue you a refund without penalty. If your order has shipped, you will need to follow the returns process.

On the rare occasion, you are shipped the wrong item, please contact customerservice@trampolinepartsandsupply.com with your order number and with a brief description and the following digital images:

*The item that you received.

*The item code on the box (not the shipping label).

*The item code on the white tag that is sewn onto the item you received (not the warning label).

*If there is no tag sewn onto the item, then send a digital image of the item codes that are on the box.

a wrong item was indeed sent to you, we will send you a return shipping label and send you a replacement.

At this time, their ordering system is not set up to do exchanges.

You will need to follow the returns procedure and make a new order for the correct item(s) you would like to order. If you need assistance with your order, please contact their sales department at 1-888-735-5977.

Once a return has been delivered with tracking verification, refunds will be processed by the returns department within 5 business days. This allows time for inspection. All returns due to customer choice or error are subject to a 20%. The restocking fee covers any supplier fees, inspections, repackaging, some of the actual shipping costs, and/or minor cleaning that needs to be done in order to return the product to a “like-new” condition. Original shipping cost for returns due to customer choice or error is non-refundable.

Refunds will not be given for merchandise that has been excessively used or shows any signs of abuse cannot be returned for a refund. (Returned merchandise that is damaged, dirty (grass stains, dog hair, etc.) will not be eligible for a refund. The item will be held for a maximum of 30 days. During this period the customer will be asked to retrieve the item. If the customer fails to retrieve the item after 30 days the item will be discarded.)

Eligible refunds will be credited in the same manner the original order was placed. Refunds being issued to expired credit cards will be issued by PayPal or as a company check via certified mail.

If you need to return an item, you must receive an RMA number. To receive an RMA number please email customerservice@trampolinepartsandsupply.com with your order number within 30 days of purchase. Their customer service department will send you the RMA number and return instructions with the address to their warehouse. Please DO NOT send returns back to their P.O. Box address. In December, they extend their return policy until Jan 29th.

*All returns will be inspected upon receipt.

*All returns must be returned in non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (instruction manuals, warranty cards, tags, spare parts, accessories, etc.). Otherwise, an additional fee will be assessed.

*All returns due to customer choice or error are subject to a 20%.

*Original shipping cost for an order is non-refundable. Shipping is free when customers keep their purchase when items are being returned for exchange or refund, their initial shipping cost must be reimbursed in the form of a restocking fee.

*All returns must be received at the correct location. Items sent anywhere but the designated return facility will be subject to third party restocking fees.

*All freight/shipping charges for all non-defective returns will be the responsibility of the customer.

*All returned packages must have a tracking number. Trampoline Parts and Supply claims no responsibility for missing shipments.

*Refunds will not be given for merchandise that has been excessively used or shows any signs of abuse cannot be returned for a refund. (Returned merchandise that is damaged, dirty (grass stains, dog hair, etc.) will not be eligible for a refund. The item will be held for a maximum of 30 days. During this period the customer will be asked to retrieve the item. If the customer fails to retrieve the item after 30 days the item will be discarded.)