At Skinfix, they are committed to making products that are proven to work and they want you to be completely satisfied with your Skinfix purchase. If you are not satisfied with your purchase, please send an email to info@skinfix.com to begin the return process. Only items purchased on their website may be accepted for return or exchange by Skinfix. Skinfix products purchased from their website must be returned or exchanged for the same item within 30 days from the date of purchase, be in new or gently used condition, and be accompanied by proof of purchase. Proof of purchase may include your name, email, order number, lot #, and photo evidence of any damages. Please Note: All returns and exchanges are subject to validation and approval at their discretion.