Sizzlefish wants you to be completely satisfied with the quality of their products. If you receive fish products that are thawed or materially damaged or have other substantive problems, they will replace your products free of charge. To request a replacement, please contact them at support@sizzlefish.com with details within 7 days of receipt of products. If it is conveniently possible to photograph the problem and attach a photo to your email, they would appreciate it. This is not a requirement but will help their QC department in dealing with packaging or shipping issues. A replacement will be shipped using the same shipping option as the original order. They are unable to accept returns on their perishable goods, so please do not send your purchase back to them.