Subject to the exclusions set out in these Terms & Conditions if you're not completely happy with any product, Royal Apparel exchange it or give you a refund, provided that it's returned to them within 21 days of delivery in its original condition, unworn, unwashed, and with all labels attached. Please make sure that bottoms are tried on over your own underwear, and when trying on bras or other garments avoid makeup or lotions coming into contact with the item. You must take reasonable care of any Products that you wish to return and not use them or remove any hygiene seal. They will not be responsible for any loss or damage caused to the items during your possession.