They have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. Youβll also need the receipt or proof of purchase. To start a return, you can contact them at service@redodopower.com. If your return is accepted, they'll send you a return shipping label and instructions on how and where to send your package. Items sent back to them without first requesting a return will not be accepted. The shipping cost for returning the products will be borne by Redodo Power or the customer in the following situations.