Your satisfaction is guaranteed. If you are not satisfied with your Otofonix hearing aids, you have 45 days from the date of purchase to return them for a full refund. They are unable to honor return requests after 45 days from the date of purchase as shown on your invoice. All products must include a Return Merchandise Authorization (RMA) number for proper processing. Please fill out the form below to request an RMA number and specific return instructions. When returning hearing aids for a refund please return them with all of the original packaging including the manufacturerβs box, manual and unused accessories.