Mane Label Hair Co understand that it can take a few attempts to dial in the method that works best for you, so they want to give you plenty of time to get to know your Sway. That's why they offer a 30 day return policy. They're here if you need us- besides all the how-to videos on our social channels, they love working with you one-on-one to offer guidance and suggestions so that you can get the most out of your Sway. If it's still not working, contact us to request a return, and they can send you a return label, as well as instructions on how and where to send your package.