Lou & Grey Coupons April 2025

Lou & Grey accepts all major Debit & Credit Card.

To track your order, enter your email address and the order number you received in your confirmation email. Or SIGN IN if you have a Lou & Grey account.

Price adjustments are not eligible for special promotions, including % off (e.g., 25%, 40%, and 50%, etc.) and $'s off. One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, maybe made within 7 days from the original date of purchase. Please note, our stores are not able to process price adjustments for online orders.

No changes can be made to an order once submitted. When they designed their business processes and systems at louandgrey.com, their goal was to save you time by quickly processing your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible.

When they designed their business processes and systems at louandgrey.com, Lou & Grey goal was to save you time by quickly processing your order. The moment you submit your order, you can expect that they are immediately working to get it to you as quickly as possible. However, they are unable to change the details of the order or cancel the order.

OPTION 1:

Click here to begin the return process and generate your prepaid label.

*Complete the steps to return your selected items

*Print the return label

*Carefully pack your item(s), in the original condition, and include your printed return invoice

*Affix your shipping label to the package, making sure no other tracking labels are shown

*If you have items from multiple orders to return, please package each order separately. Only items from one order should be in one package, using the corresponding return label. If items from multiple orders are returned in one package, it will likely result in an extremely delayed refund.

Once your package is ready to be shipped, refer to the shipping carrier on the label:

For UPS, drop it off at your nearest UPS location

For USPS (U.S. Postal Service), give it to your local carrier or drop off at the nearest USPS location

In the event you do not have a printer, please complete the return process using the link above. Once completed, you will receive an email with the return label in an attachment. Upon dropping off your return at the shipping carrier selected, present a screenshot of the label and they will print it for you.

Please note: If you return items on your own without using the link above, it will likely result in an extremely delayed refund. For the fastest refund, we recommend completing the return process using the link above.

Troubleshooting:

*If you are having difficulty locating your return when using the link above, please check these details:

*"Has your entire order been delivered?" If so, please allow 24 hours after your entire order was delivered before starting the return process.

*Is your email address entered exactly the same as when your order was placed?

*Is the order number entered exactly as it appears in the first paragraph of your order confirmation email?

*"Are you visiting the site where you submitted your order?" Please note that there are separate sites for each of our 5 brands - Ann Taylor, LOFT, Lou & Grey, Ann Taylor Factory, and LOFT Outlet. To complete the return process, you will need to visit the exact site where your order was placed.