Generally, LILYSILK needs about 1 to 2 working days to process an order before sending it out. However, if you request the customization service or monogramming service, please allow four or more working days in the processing time. β Once items are shipped out, they will send you a shipping email. You can also track your order via Track Order Details at the below of website below or by logging into your account. The shipping time may vary from country to country. βIf there is no tracking number updated or the tracking information has not been updated for about five days, please feel free to contact our email support@lilysilk.zendesk.com.