They offer FREE Returns for up to 21 days & FREE exchanges for up to 30 days on all domestic orders. Final sale merchandise is not returnable. International returns can also be accepted with customer-paid return labels. Returned/exchanged shoes may not be worn, altered or show the damage of any kind - NO EXCEPTIONS. Worn or damaged merchandise is not refundable nor exchangeable. They photograph any returned merchandise that has imperfections, including scratches and other markings and/or that have the appearance of being worn. Jon Josef holds no responsibility for returning worn or damaged merchandise to customers. If such merchandise can be returned, a fee will apply.