If you have recently placed an order with them and wish to cancel it before delivery, please email them at hello@gandyslondon.com within 12 hours quoting your order reference number, the date the order was placed, and your name. However, depending on the time order was placed, these may be dispatched sooner. They will then contact their dispatch team and try to get the order returned to them rather than delivered to themselves. Once they have confirmation of the cancellation, payment will then be refunded back to your account within 10 working days. If the order is delivered to you, please return it for a full refund (excluding postage).