Orders get processed and fulfilled on their side anywhere within 48 hours of order placement. As soon as your Tracking ID has been provided, the package is no longer in their hands and any questions surrounding your order will now need to be directed to the Carrier (you will find both the Tracking ID and Carrier in the email sent to you).
While they can't tell you exactly why the Carrier may not have shipped out orders after the handover, they can think of a couple of reasons why this is the case:
- The Carrier's system has not yet been updated to reflect the shipping.
- The Carrier has changed the shipping date due to their own reasons (high traffic time, package damaged on the way to your location, package missing)
The ONLY way to get active updates on your package would be to Contact the Carrier as they carry full responsibility for handling the shipping from their warehouse to your shipping address.