Updated 19th April 2025
2 Ratings. Average 4 out of 5 stars
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Falconeri accepts VISA, Mastercard, AMEX, Maestro and PayPal.
Falconeri ships within countries provided during checkout.
The cost of express shipping by courier is Β£ 5.99. Standard delivery by courier and delivery to a pick-up point are completely free of charge.
UPS will take care of your express delivery, while the standard delivery option is provided by Hermes. In the shipping confirmation email you will find the link to track your package.
No, please make sure that someone is present at the chosen delivery address.
Order on their website, try the goods on and if you're not sure about something, you can return them free of charge. Remember you have up to 14 days from delivery to change your mind and make your return request.
Returned items must be intact and show no signs of use or damage. For more details on their return policy.
Keep in mind that personalised items can only be returned if defective.
You can return your purchase completely free of charge. To learn more about their return policy.
The exchange service via carrier isn't possible, but you can return your item for free and make a new order.
To be able to find and download the label, you must first complete the return procedure. You can do that by accessing the "Follow your order/return" section and clicking on the "Return request" button. You will be able to download the label directly from the details of your return after 24 hours. By clicking on the "Download the label" box, the return label will be sent to the email address associated with the order for which the return has been made. No login is necessary.
If you need help, you can always contact their Customer Service via chat, email or phone.
If you change your mind and you donβt want to return the items anymore, just leave them out of the return box and they will make the adjustments accordingly.
The refund will be made as soon as possible, no later than 14 days from your return request (provided that they have received the returned items or that you have given them a proof of having sent them to them) or alternatively, after you deliver the returned products to the carrier.
The time it takes to see the refund appear in your account may depend on your credit or debit card company.
Email hello@falconeri.com
Falconeri is distinguished by its unique combination of exquisite natural fibers, Italian craftsmanship, and modern production methods. The Calzedonia Group purchased the brand in 2009, and it is known for producing high-quality cashmere knitwear.
Falconeri selects the greatest raw materials, paying attention to every detail, without any middlemen, while respecting people and the environment, from Mongolian pastures to their stores. The Falconeri aim is to give their customers the best shopping experience in terms of product selections, low prices, and great customer service.
About Falconeri Homepage
https://www.falconeri.com/us/
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