If you are dissatisfied with one of their products, they will refund the amount paid for that Product in your most recent Box received (if you received a discount, then the amount they will refund is the discounted price) if you provide notice to them as described below. Refund requests must be made directly to them at members@dollarshaveclub.com within 30 days of the date of shipment by DSC. They are not liable for Products that you return to them that are damaged or lost in transit to Dollar Shave Club, so they advise you to return your Product using a tracked delivery method. Promptly following Dollar Shave Club receipt of your request (typically within five (5) business days), or, if applicable, promptly following a return of your Product, Dollar Shave Club will credit the amount paid for the returned Product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the Payment Method you used to make the original purchase. Notwithstanding the foregoing, DSC does not control when a specific credit card or Payment Method company processes a chargeback transaction. You are responsible for contacting your Payment Method company if you have questions about the status of the chargeback.
