Crosshatch Coupons April 2025

Crosshatch accepts VISA, Mastercard, AMEX, Maestro and PayPal.

Crosshatch ships within countries provided during checkout.

They aim to get any orders made before 12 pm despatched the same day, however during busy periods the turnaround could be slightly longer. If an order is made after 12 pm it will usually be sent out the following day, and on a Friday, this will be sent out the following Monday (unless a bank holiday when it will be sent on a Tuesday).

Standard delivery can take between 2-5 working days (weekends do not count as working days).

Orders are turned around very quickly and generally, once they have been picked and packed, they will be ready to despatch – which means it won’t be possible to cancel. However, if you contact the Customer Services team, they may be able to help and stop the order if it is in its early stages.

If you want to change or update the shipping address this can be done if the order is in its early stages. If the order has been picked and packed and is ready to be shipped this may be more difficult and may mean you are unable to do it. This also applies to changing the size or colour of an item on your order. Please contact the Customer Service team to see if they can help.

Unwanted items can be returned within 28 days of purchase for a refund or exchange. All items should be returned in their original condition, unworn and unused, with tags attached. Underwear cannot be returned due to hygiene reasons.

You can download a returns form from the website or simply use the delivery note that came with your order. The returns form/delivery note should be included with any items you are returning. Please indicate clearly your customer reference number, what you are returning and why, and if you are looking for a refund or an exchange. All exchanges are subject to stock availability. If they cannot process an exchange due to a lack of stock, they will arrange a refund or contact you to offer an alternative.

As soon as you notice the fault, please contact their Customer Services team by email who will be happy to help sort this out. You will need to send a photograph of the fault along with your customer reference number. Their email can be found at the bottom of these FAQs.

This must be done within 14 days of ordering.

Once they receive your return, any refund due will be issued to the payment method you used to place your original order. This typically takes up to 7 working days depending on your payment provider.