Delivery times are counted as working days (Monday to Friday, excludes weekends and Bank Holidays) from the date of dispatch. In very rare cases, orders can sometimes get lost in the post. For UK customers, they can class a parcel as lost once 10 working days have passed since the date of dispatch. For overseas orders, they can class a parcel as lost once 25 working days have passed since the date of dispatch. If your order has not arrived within these times, please contact them so they can investigate with UK Royal Mail. Lost parcel investigations must be made within 45 days from the date of dispatch, so you must report any non-receipt issues within this timeframe. After this time they are unable to assist.
During busy sale periods, there may be a small delay in dispatch due to a higher volume of orders received.