Once they receive the merchandise, it will be inspected to make sure it meets quality standards. Bissell reserves the right to deny a refund for returned merchandise that appears to be excessively used or abused.
Once your return is received by Bissell, it may take up to two weeks for your refund to be issued. Original shipping and handling costs will not be refunded. The refund will be issued in either check or credit format based on the original purchase once the return has been processed at their facility. If you are out of the 30-day window for returns, refer to the warranty policy in your user's guide.