They strive to achieve 100% customer satisfaction by providing top-quality products. They realize, however, that sometimes an item is not exactly what you expected. If you wish to return an item within 30 days of your purchase, you may do so and receive a credit toward the purchase of another item or a refund of the purchase price. If you received an item as a gift, you may return it within 30 days of the gift receipt. All returned items must be unused in original condition and original packaging.
Personalized, food or chemical items may not be returned or exchanged. Shipping charges are not refundable. If you return an item that qualified for free or reduced shipping, any shipping savings will be deducted from the refund amount. If you wish to return an item, please contact them by phone at 1-877-562-1818 or 513-232-4225. Please provide them your name, order number, and the item you wish to return. They will then issue you an RMA number that must be written on the return shipping label. Please insure and track any returned packages. Credits will be made upon receiving and examining returned items. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed refund, partial refund, in-store credit, or refusal of the returned items.