The return policy is as follows:
β’ Contact them by calling or emailing to obtain a Return Merchandise Authorization (RMA) number and return shipping instructions.
β’ The RMA must be obtained within 30 days of the invoice date.
β’ Return shipments must arrive at their facility within 30 days of issuing the RMA.
β’ Returned items MUST be unused and in their original, undamaged packaging. * Electrodes and batteries that have been opened and/or installed will not be accepted.*
β’ Shipping and Insurance on returned items are to be prepaid by the customer. AED.us Is not responsible for any lost or damaged return shipments.